Privacy Policy
1. Introduction
At ProsCommerce, we respect your privacy and are committed to protecting the personal information you share with us when subscribing to our website hosting and management plans. This Privacy Policy outlines how we collect, use, and protect your personal data related to your subscription.
By signing up for any of our services, including the free website offer, you agree to the terms described in this Privacy Policy.
2. Information We Collect
We collect the following personal information to provide our website creation, hosting, and management services:
- Personal and Business Information: Name, business name, email address, phone number.
- Payment Details: Credit/debit card information for processing your subscription (we do not store full card details as payments are handled by third-party processors).
- Website Information: Domain name, hosting credentials (if provided), and technical details related to your website.
- Support History: Requests for support, updates, and additional services.
3. How We Use Your Information
We use your personal information to:
- Provide Services: Build your free website upon subscribing to any of our hosting and management plans, and offer ongoing maintenance and support.
- Billing: Process your monthly subscription payments securely through trusted third-party payment processors.
- Customer Support: Address website-related issues, such as updates, security, or any support tasks.
- Security and Maintenance: Monitor your website for security risks and technical issues. In case of hacking or downtime, we’ll be there to assist with recovery.
- Communication: Notify you about service updates, security advisories, or issues requiring your attention.
4. Payment Processing
Your subscription is billed monthly. Payment is processed through a secure third-party provider, and we do not store your full payment details. Should your payment fail, your website will remain live for 30 days, after which it will go offline if no payment is received.
We charge a flat fee for website management that includes hosting, updates, security checks, and support. The dedicated support time does not roll over; it’s provided monthly to ensure that your website receives ongoing care.
5. Data Security
We prioritize your data’s security by using encryption, secure communication protocols, and controlled access. While we strive to protect your data, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We do not share or sell your personal information. However, we may share your data with trusted third-party service providers (e.g., hosting platforms, payment processors) to deliver our services efficiently.
6. Cancellations and Refunds
You may cancel your subscription at any time with a 30-day written notice via email. Once your cancellation is initiated:
- Your website will remain online for 30 days after cancellation.
- After 30 days, your website will go offline, and all ongoing maintenance and support will cease.
- Refunds will not be issued for any remaining billing period after cancellation.
If you miss a payment, your website will stay live for 30 days, allowing you time to update payment details before the site is taken offline.
7. Data Access and Control
You will not have access to your website’s hosting/cPanel account, as we manage the hosting environment to ensure security and performance. However, you can always reach out to us for hosting changes or concerns, and we will address them promptly.
8. Hosting and Management Details
Your website hosting is included with every management plan, so you don’t need to worry about separate hosting fees. If you already have hosting, we may offer a discount on your plan. Contact us to discuss your specific needs.
9. Your Rights
As a subscriber, you have the right to:
- Access and Update: Request access to or corrections of your personal information.
- Delete Data: Request the deletion of your personal data, although certain information may be retained for billing and legal reasons.
- Cancel Services: Terminate your subscription with proper notice.
10. Service Limitations
While we strive to provide a secure, fully functioning website, we cannot guarantee that your site will never experience downtime or security incidents. In the event of technical issues, we will respond promptly to resolve them.
Dedicated support time does not roll over. Any unused time will not carry forward into the next month. Additional support exceeding your allocated time may be subject to extra charges, but we’ll always notify you beforehand.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through our website or via email. Your continued use of our services following any changes indicates your acceptance of the revised policy.